Making it easy.

We make it easy for our customers to be with Mercury.

We provide clear information by post, email and online. Customers can quickly read their statement, access account information, monitor their usage and get support from our website or through our contact centre.

Our focus on making it easy means our customers are more satisfied than ever. Our surveying shows 64% of our customers rated us 8, 9, or 10 out of 10 and we know that highly satisfied customers are more likely to choose to stay with Mercury.

There is always room to improve and we continue to work on new customer experiences that will make being a Mercury customer better.

How were tracking satisfaction 97

Customer
Satisfaction
Score

64% 

Residential customer satisfaction score– rating as “highly satisfied”

89% 

Commercial and industrial

80%

Metrix