Direct community engagement helps Mercury to better understand our customers’ needs and to provide solutions and assistance where we can.
Mercury’s Community Relations teams work with a range of community groups, particularly in lower socio-economic areas, to help our customers struggling with high living costs. Our managers regularly attend community meetings to better understand the concerns of these communities, and offer support and advice where needed.
This year we provided direct funding for many community events and projects including Christmas grocery boxes delivered to households in need.
When the Manurewa Marae opened its doors to Auckland’s homeless last winter, Mercury covered the Marae’s electricity charges. We are exploring opportunities to work with schools and other community groups on projects that deliver energy efficiency and solar capability, too.
When Manurewa Marae opened its doors to Auckland’s homeless last winter, we covered the Marae’s electricity costs for 13 weeks.